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House Policy

Entry

• Must be 18 or older to enter the premises. Persons under the age of 18 may only enter the premises with a guardian who is at least 25 years of age. Each guardian may bring no more than 6 underage persons into the premises.

ID's Required

• In order to consume alcoholic beverages, you must establish that you are at least 21 years of age. We accept the following Identification for the purchase of alcohol per Alcohol Beverage Control standards:
  • State issued driver license.
  • State Issued Identification card.
  • Passport or passport card.
  • Military ID.

• Legally acceptable identification is one card that contains these six characteristics:
  • Issued by a U.S. government agency (federal, state, county, or city)
  • Name of the person
  • Date of birth
  • Photograph
  • Physical description (height, weight, hair, and eye color)
  • Currently valid (not expired)

• We do not accept the following forms of identification for the purchase of alcohol:
  • Foreign driver license/identification card
  • U.S. Government Immigrant identification card
  • Birth Certificate
  • School or work identification card
  • Identification issued by a non-government agency
  • Social Security card
  • Interim or temporary driver license or receipt for license from DMV
  • Check cashing card
  • Otherwise valid document that is expired, damaged, altered, borrowed, stolen, counterfeit, or forged

No Smoking

• No smoking on the premises, including vaporizers and electronic cigarettes.

No Loitering

• Loitering on theses premises or in the adjacent parking areas is strictly prohibited.

No Backpacks

• Due to an increase in theft and the facility's interest in the safety and health of all guests, Poppy Bank Epicenter will be implementing a no backpack policy effective December 19, 2022. No backpacks are allowed inside of Poppy Bank Epicenter aside from a few exceptions. Sports City members will be allowed to have their sports bag with a change of clothes and parents may have diaper bags. We reserve the right to ask to search any bag that is brought into the facility.

No Outside Food or Drink

• Food and Beverages not prepared and/or served by Poppy Bank Epicenter are strictly prohibited. This includes outside coffee, teas, birthday cakes, cupcakes, and every other form of food and drink. The one exception is that athletic water bottles are allowed with water only.

Birthday Parties and Other Large Groups

• We ask that you book a party with our event staff for any of your party and large group needs. Please do not push tables together within Epicenter, decorate any tables, or bring balloons or other decorations into the building unless you have a party booked. We also ask that you not occupy tables in Victory House for large groups unless your party intends to order a reasonable amount of food and beverages.

No animals allowed. Service dogs are welcome.

Event Policy

Entry

• Must be 18 or older to enter the premises. Persons under the age of 18 may only enter the premises with a guardian who is at least 25 years of age. Each guardian may bring no more than 6 underage persons into the premises.
• ID's are required for entry into our 21+ events.

No Bags

• Small handbags are allowed but are subjected to search.

No In-And-Outs

• Once you leave the event you may not re-enter. This prevents unwanted activity from happening in our parking lots.

Unlimited Game Cards

• Some of our events include Unlimited Game Cards. These Game Cards do not accumulate tickets for redemption. Unlimited Game Cards only work on the green and blue card readers.

ID's Required

• In order to consume alcoholic beverages, you must establish that you are at least 21 years of age. We accept the following Identification for the purchase of alcohol per Alcohol Beverage Control standards:
  • State issued driver license.
  • State Issued Identification card.
  • Passport or passport card.
  • Military ID.

• Legally acceptable identification is one card that contains these six characteristics:
  • Issued by a U.S. government agency (federal, state, county, or city)
  • Name of the person
  • Date of birth
  • Photograph
  • Physical description (height, weight, hair, and eye color)
  • Currently valid (not expired)

• We do not accept the following forms of identification for the purchase of alcohol:
  • Foreign driver license/identification card
  • U.S. Government Immigrant identification card
  • Birth Certificate
  • School or work identification card
  • Identification issued by a non-government agency
  • Social Security card
  • Interim or temporary driver license or receipt for license from DMV
  • Check cashing card
  • Otherwise valid document that is expired, damaged, altered, borrowed, stolen, counterfeit, or forged

No Smoking

• No smoking on the premises, including vaporizers and electronic cigarettes.

No Loitering

• Loitering on theses premises or in the adjacent parking areas is strictly prohibited.

No Outside Food or Drink

• Food and Beverages not prepared and/or served by Poppy Bank Epicenter are strictly prohibited. This includes outside coffee, teas, birthday cakes, cupcakes, and every other form of food and drink. The one exception is that athletic water bottles are allowed with water only.

No animals allowed. Service dogs are welcome.

Dress Code

Appropriate, clean, neat, casual, fitted attire is required. Poppy Bank Epicenter reserves the right to modify the Dress Code guidelines for any reason, including or due to local or seasonal conditions or special events.

• We allow only ball caps and religious head wear as defined by law. Ball caps must be worn front or back facing.

• Persons wearing torn or soiled clothing will be admitted at the discretion of management.

• No hats, clothing, jewelry or visible tattoos with offensive language or imagery.

• Sunglasses may not be worn in the premises.

• We do not allow clothing which exposes underwear or excessive portions of the skin, which may be viewed as inappropriate in a family environment.

• No evidence of gang affiliation. No cuts, no colors.

• No firearms permitted except by sworn law enforcement personnel.

MOBILE WALLET AND GAME CARD GENERAL TERMS AND CONDITIONS

Effective as of: January 1, 2026

The Poppy Bank Epicenter Mobile Wallet (“Mobile Wallet”) is a digital payment and reward system for storing credits that can be redeemed for gameplay at Epicenter via either a mobile application (“App”) or a plastic card commonly known as a “Game Card.” Collectively both the App and the Game Card shall be referred to as Mobile Wallet for the purposes of this document. This storage and payment method allows for electronic reloading across multiple devices, transferability to and from physical Game Cards, and real-time tracking of Chips and Ticket balances. The Mobile Wallet, including all administration related thereto, is provided by Poppy Bank Epicenter, or its affiliates, parents, or subsidiary companies (collectively “Epicenter”, “we”, “us”, “our”, “ours”). These Terms and Conditions and Privacy Policy (“Terms & Conditions”) govern the use of the Mobile Wallet. By downloading, registering, and using the Mobile Wallet, you agree to be bound by these Terms & Conditions, which may be amended from time to time without notice. You can obtain the latest version of these Terms & Conditions at www.visitepicenter.com/about-us/policies.

Game Cards, Chips, and Tickets

Game Card: A stored value card with a magnetic strip or embedded Radio Frequency Identification (RFID) tag that allows you to play games at Epicenter. This card is used to electronically store Chips and Tickets balances.

Chips: An electronic medium available for purchase through the Mobile Wallet. Chips are used in the Arcade in place of coins or tokens for gameplay. The cost of any game may require the use of whole or fractional Chips, which may leave guests with a balance of less than the required amount to play. Chips can be reloaded in the Mobile Wallet at any time. Chips do not expire.

Tickets: May be awarded for gameplay at certain redemption-style arcade games. Tickets can be stored on a guest’s Game Card or in the Mobile Wallet. Ticket balances may be checked via the App or at the front desk. Tickets do not expire.

Chips and Tickets do not have a cash value and may not be refunded or exchanged. You may combine Chips and Ticket balances from any number of Game Cards or the Mobile Wallet; provided, however, that Epicenter reserves the right to impose restrictions on Chips and/or Ticket transfers at its discretion.

Lost or Stolen Game Cards or Mobile Wallet Accounts

Epicenter is not responsible for lost, stolen, or damaged Game Cards or Mobile Wallet accounts containing Chips or Tickets.

Non-Transferability

Mobile Wallet accounts, along with Chips and Tickets, cannot be sold, transferred, or combined with any other account. Mobile Wallet accounts cannot be redeemed for cash, exchanged for retail items, or used as gift Cards/certificates. Any resale or other transfer of a Mobile Wallet account for consideration will render the Mobile Wallet account and associated Chip and/or Ticket balances void and subject to cancellation.

Decline to Accept

Epicenter reserves the right to not accept a Mobile Wallet account or Game Card or otherwise limit its use if we believe the use is unauthorized, fraudulent, otherwise unlawful, or violates these Terms & Conditions.

Game Malfunction

You assume inherent risk in the use of Game Cards or Mobile Wallet accounts for malfunctioning games, incorrect Tickets dispensed, or other issues. Tickets are only awarded where no game malfunction has occurred. If a game malfunctions during play, you are not entitled to a refund. If Epicenter confirms that excessive Tickets have been dispensed due to game malfunction, we reserve the right to deduct that corresponding amount from your Game Card or Mobile Wallet balance. Epicenter further reserves the right to make any other adjustments to a guest's Game Card or Mobile Wallet due to game malfunction or fraud, in its sole and absolute discretion.

Game Floor Misconduct

As a guest of Epicenter, you agree to abide by all safety signage, game instructions, and house rules/policies. Epicenter reserves the right to void, confiscate, or refuse redemption for guests not in accordance with these Terms & Conditions, or any posted safety signage, instructions (either in-game, written on a game, or verbally instructed by an Epicenter employee), and house rules/policies. Epicenter reserves the right to terminate gameplay for Tickets that have been awarded due to game tampering, including but not limited to, tilting, shifting, or exploitation of game malfunctions.

Cancellation

Epicenter reserves the right to suspend or terminate your Mobile Wallet account and revoke or limit any associated rights and privileges at any time without notice, liability, reimbursement or compensation. If termination occurs due to fraudulent or unauthorized use of the Mobile Wallet or by breach of these Terms & Conditions, all Chips and Tickets will be voided and deemed unusable, and no compensation will be issued. Should a guest’s Mobile Wallet be terminated without cause, Epicenter will refund or issue arcade credits in the amount equivalent to the remaining balance of Chips purchased and Tickets held, less any outstanding amounts owed to Epicenter.

Privacy Policy

We are committed to protecting your privacy. Our privacy policy outlines how we collect, use, and protect your personal information. By using the Mobile Wallet, you agree to our collection and use of your information as described in our privacy policy, which is located at [www.visitepicenter.com/privacy]. We do not sell or share your information with third parties for their marketing purposes without your explicit consent.

Information Collection and Use

• Personal Information: We may collect personal information such as your name, email address, phone number, and payment information when you register for a Mobile Wallet account.

• Usage Data: We may collect information on how the service is accessed and used, including Game Card data, transaction history, and technical data such as your device’s Internet Protocol (IP) address, browser type, and operating system.

Information Sharing and Disclosure

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing and data analysis. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. When we do, we will revise the effective date at the top of this document. Your continued use of the Mobile Wallet after any changes signifies your acceptance of the new Terms & Conditions.

Contact Information

If you have any questions regarding the Mobile Wallet, Game Card, or App, you can contact us at [email protected].

PRIVACY POLICY

Effective as of: January 1, 2026

1. Understanding This Privacy Policy

Thank you for visiting Sports Equity Partners LLC’s Privacy Policy! Sports Equity Partners operates the Epicenter sports and entertainment venue and is referred to in this Privacy Policy as “Epicenter” “us”, or “we”. We operate the website located at https://visitepicenter.com/, including the services available on the website (also referred to below as the “Site,” “Website,” or “Services”)..

We take your privacy and information very seriously. To that end, we have this Privacy Policy to advise you how we handle the information we receive through the Services. By accessing and using the Services, you also agree to this Privacy Policy, our House Policies, and our Terms of Service. If you do not agree to abide by all of these policies and terms, please immediately exit the Site and stop using the Services.

2. How This Policy Applies to You.

This Privacy Policy is effective as of the Effective Date noted above and will remain in effect until we change it. We reserve the right to change this Privacy Policy at any time and will post changes to this policy on our Site. You should check this policy periodically as its terms may change from time to time. If you continue to use the Site and Services, that means you acknowledge and agree to the modified policy.

We will not use or share your personal or general information except as described in this Privacy Policy. However, we will release personal or general information without your consent for security purposes, when required by law, or to prevent imminent harm to any person or entity. We fully cooperate with court orders and law enforcement agencies. Release of information for security purposes shall be at our sole discretion but done in good faith to maintain the security of this Website and in accordance with this Policy, our House Policies, and our Terms of Service.

Capitalized terms used in this Privacy Policy have the same meanings as in our House Policies and Terms of Service, unless otherwise defined in this Privacy Policy.

The Privacy Policy only applies to the information we collect through means within our control and does not cover information collected due to how the Internet works. This Privacy Policy only covers any information collected through this Site.

3. What You Will Find Here

This Privacy Policy discloses the privacy practices for our Services. This Privacy Policy applies solely to information collected by this Website, except where stated otherwise. It will notify you, among other things, of the following:

• Types of information we collect;

• How it is used;

• Details related to our service providers;

• How we may contact you and how you contact us;

• How information is secured;

• What happens when you click a link to another site;

• How we ensure the privacy of children;

• Some state and country specific privacy information;

• How our website handles Do Not Track requests from browsers;

• How policy changes will be communicated; and

• Some further information on how to contact us.

4. What We Collect

We do collect some personal information about you through your use of the Services. For instance, when you make an inquiry for an event or sign a waiver, you provide us with some information about yourself and your planned event. The information we may collect from users includes, but is not necessarily limited to, your email, your address, your phone number, your name, your age, family relationships, and other basic information about a planned event you may submit to us. By using our Services in person, we may collect some additional information from you to provide our Services. This may include, but is not necessarily limited to, the information on your driver's license, your age, your order information, your payment information, your activities at our facilities, images of you including, but not limited to, security cameras and registering for membership programs (e.g., soccer, trampoline), and your mailing address. For more information about why we collect this information and how we use this information, see the sections below.

We may automatically track and collect the following categories of information when you visit our Site incidental to the use of the Site: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the Site. This Traffic Data, collected from your browser, may include information such as your computer's Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We use Traffic Data for things such as traffic analysis of our website, and to determine which features of our site are most or least effective or useful to you. In general, this information is used in aggregate to make the website better for you.

All activities in which you may engage on this website are voluntary. You are not required to provide any personal information to us unless you choose to access features on this site which require the information. For instance, making an account or if you contact us via social media or email.

5. Epicenter Cookies Policy

Like most websites, Epicenter uses cookies for a variety of purposes. This Cookies Policy will explain what cookies are, what we use them for, and how you can opt out of using cookies through your browser.

A cookie is a small piece of data sent from a website (like https://visitepicenter.com/) and stored on your computer by your web browser while you are browsing. They are how websites ‘remember’ information about you to properly respond when you access website features. Examples include knowing which account you are logged in as, keeping you logged in, remembering which pages you visited in the past, and authenticating whether you can access certain secure information. Cookies can also be used for gathering marketing data, or other marketing purposes.

By continuing to use the Site, you expressly consent to the use of cookies as described in this Privacy Policy

We use some Required and Functional Cookies to allow our site to operate. These cookies are used to operate the Site and are necessary to provide the services available on the Site. These cookies can include both permanent and session cookies, and are in general used to operate the Site and improve your experience when interacting with the Site.

We also use Analytics Cookies for analytics purposes such as via Google Analytics. Analytics Cookies are used internally, to help website operators understand what their users are doing, in order to further customize and develop the website in the future. They are used to show patterns of access by many users on a site.

Our cookies do not store individual information about a User. Turning off cookies in your browser settings may impact your use of the Site.

6. What Information We Store

The information we store includes, but is not necessarily limited to, information about users to provide our services and comply with applicable laws and regulations. For instance, we store contact information and order history for as long as we are using it. We may store legal waivers indefinitely.

We may also temporarily store Traffic Data for the purpose of ensuring the operation and security of the website. We make use of Google Analytics which will sometimes store your IP address. However, we do not receive these IP addresses from Google analytics. If you wish to opt out of Google Analytics tracking, Google offers a free browser plugin to that effect: https://tools.google.com/dlpage/gaoptout.

7. How We Use Your Information

We do not sell your information, and we are strongly committed to not sharing nonpublic information with third parties. Under this Privacy Policy, we may share your information only under particular situations, as described in this Policy.

We use your information internally, to operate our Services, to improve our Services and to send you information about our company or our products or services, or promotional material from some of our partners, or to contact you when necessary. We only have access to/collect information that you voluntarily give us via email, contact forms or other direct contact from you. We do not sell or rent this information to anyone.

We provide some of our services through contractual arrangements with affiliates, services providers, and partners (collectively, “service providers”). Our service providers may use your personal information to operate our sites and to deliver their services as discussed below in the “Our Service Providers” section. In that case, our service providers will generally be the ones collecting that information from you. Finally, it is possible your information will be shared or sold as part of a business asset transfer. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if Epicenter, or substantially all of its assets, were to be acquired, user information would be one of the assets that is transferred.

8. Our Service Providers

We may employ or otherwise contract with companies and individuals due to the following reasons:

• To facilitate our providing the Service;

• For others to provide the Service on our behalf;

• League scheduling software (e.g., Sports City);

• Tickets and event booking;

• To allow you to leave reviews;

• For marketing; or

• To assist us in analyzing how our Service is used.

We want to inform the users of our Services that these service providers may have access to your information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose. We will encourage our service providers to adopt and post privacy policies. However, the use of your personal information by our service providers is governed by the privacy policies of those service providers and is not subject to our direct control.

9. Contacting You, Contacting Us

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this Privacy Policy. Any newsletter or other mass email communications will comply with all applicable legal requirements, including those of CAN-SPAM.

If you do not wish to receive information and promotional material from us or from some of our partners, you may contact us to opt out via our contact page.

10. Security

We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. However, by using this site, you expressly acknowledge and agree that we do not guarantee the security of any data provided to or received by us through this site and that any personal information, general information, or other data or information received from you through the site is provided to us at your own risk, which you expressly assume.

11. Links to Other Sites

Our Service may contain links to other sites. If you click on such a link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the privacy policy(s) of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any external sites or services.

This includes links from partners that may use our logos as part of a co-branding agreement. The sites those links can take you to once again have their own separate privacy policy and although we seek to protect the integrity of our site, we are not liable for the content and activities of those sites. Your visits and access to such websites is at your own risk. Please note that those other sites may send their own cookies to users, collect data, or solicit personal information.

12. Children's Privacy

We are a general audience site, and we do not direct any of our online content specifically at children under 13 years of age. We understand and are committed to respecting the sensitive nature of children’s privacy online, and we maintain reasonable procedures to protect the confidentiality, security, and integrity of personal information collected from children.

Furthermore, while many of our offline services are appropriate for children under 13, we only collect information online regarding a child from their parent or legal guardian via our online waiver, which collects:

• First and last name,

• Date of birth,

• Gender, and

• Relationship (Parent or Guardian) to the child.

We do not knowingly collect personal information directly from any child under the age of 13 through our website. If we collect personal information from a child under 13 offline, like at our arcade or for an event, such collection will be strictly limited to what is reasonably necessary for the child to participate in such an activity.

In particular, this means we: (i) Do not collect personal information from any visitor to our Site prior to collecting age information; and (ii) do not collect, use, or disclose personal information about children under age 13 without first obtaining parental or guardian consent.

If we learn or have reason to suspect that a site user is under age 13, and we have collected personal information from them without first obtaining parental or guardian consent, we will either promptly delete any personal information we have regarding them, or contact their parent or guardian as soon as possible (for instance, if they are already using our offline services, like our arcade).

We may use external services for the purpose of maintaining site security and blocking hacking attempts.  These services typically store information such as logs of authorized access and unauthorized access attempts.  The services will typically store access information such as IP addresses.  However, that security-related data does not include any associated personal information and we do not connect this security-related data to any specific person.

If a parent or guardian wishes to review the personal information collected from a child and/or to refuse to permit us to use or maintain that information further, that parent or guardian may contact us. Please note, however, that legal waivers may need to be maintained depending on the circumstances.

13. Browser “Do Not Track” Requests

This Site treats the privacy of all users with an equally high level of respect and priority. Thus, all users and user information is treated the same. This Site does not acknowledge your browser’s “Do Not Track” requests.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page, or as otherwise required by applicable laws and regulations. These changes are effective immediately, after they are posted on this page.

15. Privacy Regulations.

At this time, Epicenter is not governed by any of the various U.S. State privacy laws, such as the California Consumer Privacy Act, or the European Union’s General Data Protection Regulation. We are not required to comply with data subject requests under those regulations, and may elect to do so at our sole discretion. If Epicenter becomes subject to any such laws and regulations, this Privacy Policy will be updated to comply with such laws and regulations. That being said, we take the privacy of our users very seriously. If you have any concerns about your privacy, please do not hesitate to contact us.

16. Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us via our contact page here.

ACCESSIBILITY STATEMENT

Effective as of: January 1, 2026

Epicenter is committed to providing a website experience that is accessible and usable for all customers, including individuals with disabilities.

We aim to follow best practices outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

1. Our Accessibility Efforts Include

• Using clear, readable fonts

• Providing alt text for key images

• Ensuring sufficient color contrast

• Making navigation consistent across pages

• Supporting keyboard navigation where applicable

• Regularly scanning our website for accessibility issues

2. Ongoing Improvements

We are continuously working to improve our website’s accessibility and user experience. As our business and website evolve, we will review and update our accessibility efforts accordingly.

3. Third-Party Content

Some content or features may be provided by third-party tools (e.g., scheduling widgets, map embeds). While we strive to ensure overall accessibility, we cannot control the accessibility of third-party elements.

4. If You Need Assistance

If you experience difficulty accessing any part of our website or require assistance, please contact us:

Phone: 707-757-9051

Email: [email protected]

We will work with you to provide the information, service, or support you need.

5. Feedback

We welcome your suggestions for improving accessibility. Contact us at any time with comments or concerns.